Customer Service Associate

Accenture · Bengaluru · onsite · Posted 58d ago

Undisclosed1–3 yrsfulltimeSourced from Naukri

About a minute. You'll make an account on the way through.

About this role

Skill required: Retirement Solutions - Data Entry Services

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Language - Ability:English(Domestic) - Intermediate

What would you do?

3+ years of experience in US Retirement Services domain ?? Defined Contributions - Managing participant level services

2+ years experience in Money Out
processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover
out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child support

Hands on with developing process
documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules

ASPPA Certified (Preferred)
You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation
Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.

What are we looking for?

Ability to handle disputes

Ability to meet deadlines

Ability to perform under pressure

Problem-solving skills

Written and verbal communication

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Roles and Responsibilities:

Strict adherence to non-disclosure of client information by preserving client confidentiality.

Complies with all client policies, procedures, and
Federal/State/Local regulations and escalates issues to the management.

Researching on any queries/ requests sent by the Business Partners/Client Support
Teams and replying the same with minimum response time.

Taking active participation in process improvements and automation.

Ensure Quality Control
standards that have been set are adhered to.

Adherence to client SLAs

Identify potential areas that require additional controls

Excellent organizational skills
with ability identify and prioritize high value transactions.

Completing assigned responsibilities and projects within timelines apart from managing daily
BAU.

Creating and updating procedure documents while ensure that the standards are followed.

Qualification Any Graduation

Sourced from naukri

Skills

Customer ServiceAutomationService ManagementQuality ControloperationsData Entry

About Accenture

Accenture

IT Services & Consulting

350k+

employees

1989

37 years old

Dublin

Ireland

About

Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

Industries

IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

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