Customer Service Associate

 About The Role  



Skill required: Language Translation - Customer Service



Designation: Customer Service Associate



Qualifications:Any Graduation



Years of Experience:1 to 3 years


Language - Ability:Spanish - Advanced

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song?? all powered by the world??s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.



What would you do?
This is Complete Night shift - 6:00PM to 3:30AM IST and its fixed shift and there will not be any change in the shift, as Spanish language resource you are expected to interact with Spanish region:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shiftsNAThis is Complete Night shift - 6:00PM to 3:30AM IST and its fixed shift and there will not be any change in the shift, as Spanish language resource you are expected to interact with Spanish region:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shiftsCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.



What are we looking for?

Procure-to-Pay

Ability to establish strong client relationship

Ability to handle disputes

Ability to manage multiple stakeholders

Ability to perform under pressure

Adaptable and flexible

Procurement Operations

Procurement Support




Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

 Qualification
 Any Graduation