Customer Service Associate

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to financial products and services.
• Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
• Collaborate with internal teams to resolve complex issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.

Job Requirements :

• 0-3 years of experience in a similar role in the banking industry.
• Strong communication skills with ability to handle international voice process (UK process).
• Proficiency in blended process (voice & non-voice) including email support.
• Must be flexible to work in night shifts