Customer Service Associate

Job Description
Skill required: Retirement Solutions - Data Entry Services
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do Roles Responsibilities:Strict adherence to non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child supportWorking as per process documentation, SOPs, Job-aids, capturing exceptions, process flow, process maps and NIGO rulesRoles Responsibilities:Strict adherence to non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child supportWorking as per process documentation, SOPs, Job-aids, capturing exceptions, process flow, process maps and NIGO rulesTaking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Adherence to client SLAsIdentify potential areas that require additional controlsExcellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
What are we looking for Experience 1-3 years in US retirement domain preferredMinimum Bachelors degree (Non-technical graduates / post-graduates preferred)Open core Night shifts based on business requirementsGood verbal written communication skillsGood MS Office typing skills with attention to detail.Ability to work independentlyGood typing skills and attention to detailTime management skillsExperience 1-3 years in US retirement domain preferredMinimum Bachelors degree (Non-technical graduates / post-graduates preferred)Open core Night shifts based on business requirementsGood verbal written communication skillsGood MS Office typing skills with attention to detail.Ability to work independentlyGood typing skills and attention to detailTime management skills
Roles and Responsibilities: Roles Responsibilities:Strict adherence to non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child supportWorking as per process documentation, SOPs, Job-aids, capturing exceptions, process flow, process maps and NIGO rulesTaking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Adherence to client SLAsIdentify potential areas that require additional controlsExcellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
QualificationAny Graduation