CUSTOMER SERVICE ASSOCIATE
TE Connectivity · Bengaluru · onsite · Posted 69d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description:
Job Overview
Job Requirements
What your background should look like
Competencies
Job Overview
TE Connectivity''s Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about TEs products or services. They may promote and sell our company''s products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE''s Extraordinary Customer Experience strategy.
Job Requirements
Responsibilities Qualifications
This position is the central point of contact for various accounts across France regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:
Extraordinary Customer Experience (ECE) and Customer touch point
On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPIs are STR, CES, FCR, and efficiency.
Satisfaction Management
Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey
Customer Relationship Satisfaction
- Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
- Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
- Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications
Manage Service Delivery Process / Execution
- Manage escalations for your customers.
- Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
- Follow up on quotes and quality issue.
Manage Interfaces Build Service Culture
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- Act as voice of the Customer for internal support departments
- Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
- Take ownership for actions and follow through on tasks until resolved
What your background should look like
Education
- Associate''s Degree or Bachelor''s Degree required.
- 1-4 years of experience in Customer Service, Customer Support, Order Management, Sales Support, Inside Sales, Supply Chain Customer Service, or related functions.
- Experience managing customer accounts and handling order-to-cash activities is preferred.
- Experience in a multinational or manufacturing environment is an advantage.
- Fluent in spoken and written French (mandatory).
- Fluent in spoken and written English (mandatory).
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Sourced from naukri
Skills
Customer ServiceCustomer Experiencecustomer satisfactionCustomer SupportFrenchProcess ImprovementCustomer ComplaintsNPSInside SalesCustomer RelationshipOrder ManagementManufacturingSalesSales ServiceNet Promoter Score
About TE Connectivity
TE Connectivity
Electronics Manufacturing
1.2k+
employees
1941
85 years old
Bangalore / Bengaluru, Karnataka
India
About
TE Connectivity specializes in connectivity and sensing solutions, emphasizing sustainability and reliability to address the needs of various industries.
Industries
Electronics ManufacturingInternetTelecomElectronics
Employee ratings
1,327 reviews
4.1/ 5
Culture
4.2
Career growth
3.3
Work-life
4.1
Employees rate it well for
Work Culture157Work Life Balance134Salary113Senior Management99Work Environment94
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