Customer Service Associate

Job Summary

Role responsibilities Customer Service Associate in Fusion CX Kolkata:

Responsibilities

• Manage Voice Support, Chat, and Email applications for Customer Support
• Answer customer inquiries and resolve issues
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales and customer service problems.
• Provide product and service information.
• Processing forms, orders, and applications requested by the customers.
• Identifying and escalating priority issues and reporting them to management as needed.
• Following up on complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Documenting details of comments, inquiries, complaints, and actions taken.

Job Requirements

Preferred candidate profile for Customer Service Associate role in Kolkata:

• Bachelor s degree
• 6 months to 1 year of customer service experience
• Freshers are also welcome.
• Excellent communication skills, including verbal/Written with proper grammar in English and Hindi
• Good computer and typing (28-30 wpm) skills
• Candidates pursuing their graduation from distance learning can also apply, but they must ensure that examinations are after 06 months from the date of joining.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.