Customer Service Associate
Spine Technologies · Gandhinagar · onsite · Posted 70d ago
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide excellent customer service via phone calls.
- Process incoming international voice calls from clients across various time zones.
- Utilize strong communication skills to effectively handle high-pressure situations and escalate complex issues when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-1 year of experience in BPO/Call Centre environment or related field (CSE/CCA/CSC).
- Excellent communication skills for effective customer handling over the phone.
- Proficiency in handling international voice processes, including semi-voice transactions.
- Ability to work on both inbound and outbound calling campaigns.
Sourced from naukri
Skills
About Spine Technologies
Spine Technologies
Emerging Technologies
bombay, maharashtra
India
₹3.4L PA avg
Avg at Spine Technologies
Up to ₹3.0L PA
This role
About
Location
Hyderabad Hitech City & Erramanzil
Job Type
Full-Time | Work From Office
Job Description
We are hiring Customer Support Executives (Voice Process) for International and Domestic processes. If you have strong communication skills and a customer-first mindset, this is an excellent opportunity to build a long-term career with attractive salary packages above market standards.
Key Responsibilities
- Handle inbound/outbound customer calls professionally
- Resolve customer queries related to services, billing, or support
- Ensure high levels of customer satisfaction
- Maintain accurate call logs and customer records
- Follow communication scripts and quality guidelines
Eligibility Criteria
- Excellent communication skills (English mandatory; Hindi/Telugu preferred for domestic process)
- Minimum 12th pass / Any Graduate / Undergraduates can apply
- Freshers and experienced candidates are welcome
- Willingness to work in rotational shifts (for international process)
- Customer-oriented attitude with problem-solving skills
Salary & Benefits
- (Above Market Standard)
- Performance-based incentives & night shift allowances
- Paid training & growth opportunities
- PF, ESI & statutory benefits
- Fast career progression & internal promotions
Shift Details
- Domestic Process: Day Shifts
- International Process: Rotational / Night Shifts (2-way cab available*)
Why Join Us?
- Attractive compensation compared to industry standards
- Stable process with long-term growth
- Professional work environment
- Immediate joining opportunities
Industries
Employee ratings
10 reviews
Culture
4.8
Career growth
4.4
Work-life
4.4
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