Customer Service Associate

Job Summary

Apply for Customer Service Associate Jobs in Kolkata I BPO Blended Hiring Customer Service Associate Kolkata

Ready to make a meaningful impact on customer experience in a dynamic environment Fusion CX is hiring Customer Service Associates in Kolkata, and we re looking for motivated individuals to join our team. With a commitment to quality and inclusivity, Fusion CX provides an excellent opportunity to grow your skills and career. If you re a woman seeking customer service associate jobs in Kolkata and ready to support customers through voice, chat, and email channels with a passion for problem-solving, apply now for this job vacancy in Kolkata and start your journey with us!

Responsibilities

• Manage Voice Support, Chat, and Email applications for Customer Support
• Answer customer inquiries and resolve issues
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales and customer service problems.
• Provide product and service information.
• Processing forms, orders, and applications requested by the customers.
• Identifying and escalating priority issues and reporting them to management as needed.
• Following up on complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Documenting details of comments, inquiries, complaints, and actions taken.

Requirements

• Bachelor's degree
• 6 months to 1 year of customer service experience
• Freshers are also welcome.
• Excellent communication skills, including verbal/written with proper grammar in English and Hindi
• Good computer and typing (28-30 wpm) skills
• Candidates pursuing their graduation from distance learning can also apply, but they must ensure that examinations are after 6 months from the date of joining.

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