Customer Service Associate - Travel

Roles and Responsibilities

• Handle customer inquiries via phone calls, emails, or chats to resolve their travel-related issues.
  
• Assist customers with booking flights, hotels, car rentals, and other travel arrangements using GDS systems like Amadeus or Sabre.
  
• Provide accurate information on flight schedules, routes, fares, and availability to customers.
  
• Offer personalized holiday packages based on customer preferences and budget constraints.
  

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment handling International Voice process (preferably UK & US).
  
• Strong knowledge of airline reservations and ticketing procedures through GDS systems like Amadeus or Sabre.
  
• Excellent communication skills with ability to handle high-pressure situations effectively.
  
• Ability to work rotational shifts including night shifts from Monday to Friday (with weekends off).