CHENNAI · FULLTIME
Customer Service Associate (Non-Voice) / Research Analyst
Dun & Bradstreet
Chennai · onsite · Posted 11d ago
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₹50.0K - ₹3.0L PA0–1 yrsfulltimeChennai
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Section · 01
About this role
- Liaison and manage relation with sister offices and customers
- Ability to manage multiple priorities simultaneously; flexible, and adaptable to change
- Dealing with internal & external customers and situations with a professional and resourceful manner for resolution
- Ensuring depth of deliverables and on the timeliness of deliverables
- Drive through day-to-day operations in the customer service task.
- Respond to customer service issues in a timely manner with problem solving attitude.
- Liaison with Various teams such as Research, and Quality Control team to ensure timely and effective delivery of customer deliverables.
- Maintain accurate records and document all customer service activities and discussions.
- Working with Senior Management Teams to achieve Departments and D&B’s vision and mission.
- Knowledge in research/ consultancy/ financial services.
- Bachelor’s /master’s degree or equivalent qualification in Finance/ Accountancy/ Banking Economics/ Business Studies from a top-tier university or from reputed institutes.
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Section · 02
Skills
Customer SupportQuery Handlingcompany profilingVerbal & Written CommunicationworkflowEmail WritingClient CommunicationStrong Communication SkillsBranch OperationsComplaint & Issue Resolution
Section · Company
About Dun & Bradstreet
Dun & Bradstreet
Analytics & KPO
1.1k+
employees
1841
185 years old
Mumbai, Maharashtra
India
₹50K – ₹3L PA
This role
About
Dun & Bradstreet, a leading global provider of business decisioning data and analytics, enables companies around the world to improve their business performance.
Industries
Analytics & KPOEmerging Technologies
Employee ratings
440 reviews
3.0/ 5
Culture
3.0
Career growth
2.6
Work-life
3.2
Employees rate it well for
Work Life Balance71Work Culture64Senior Management62Salary45Learning42
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