CUSTOMER SERVICE ASSOCIATE IV
TE Connectivity · Bengaluru · onsite · Posted 2d ago
Undisclosed6–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Job Requirements This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:
- On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI's are STR, CES, FCR, and efficiency.
- Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey
- Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
- Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
- Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications
- Manage escalations for your customers.
- Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
- All candidates are required to be fluent in English.
- Flexibility to work in US shift hours (6 pm to 3:30 am).
- Education Experience: Any Graduation/Post Graduation
- Employment Experience: 6+ years
- SAP experience preferred (SD module).
- Should be from Product based company (Manufacturing Industry).
- Should have complete knowledge on Quote To Cash process.
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Sourced from naukri
Skills
Customer ServiceSAPCustomer ExperiencePLCcustomer satisfactionworkflowsSD ModuleCustomer ComplaintsTransportationNPSManufacturingSalesSales ServiceNet Promoter ScoreArtificial Intelligence
About TE Connectivity
TE Connectivity
Electronics Manufacturing
1.2k+
employees
1941
85 years old
Bangalore / Bengaluru, Karnataka
India
About
TE Connectivity specializes in connectivity and sensing solutions, emphasizing sustainability and reliability to address the needs of various industries.
Industries
Electronics ManufacturingInternetTelecomElectronics
Employee ratings
1,327 reviews
4.1/ 5
Culture
4.2
Career growth
3.3
Work-life
4.1
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