Customer Service Associate _International Voice

FOR MORE DETAILS CONNECT - KHUSHI [phone removed]

Roles and Responsibilities International Voice Process

• Handle international customer calls professionally.
• Resolve customer queries and complaints efficiently.
• Provide accurate information about products and services.
• Maintain customer records using CRM tools.
• Follow call-handling procedures and company policies.
• Ensure customer satisfaction through effective communication.
• Escalate complex issues to the concerned department.
• Achieve daily targets and maintain call quality standards.
• Protect customer information and maintain confidentiality.
• Meet performance metrics and adhere to shift schedules.

Preferred candidate profile

• Excellent English Communication Skills Strong verbal communication and fluency.
• Customer Service Skills Ability to handle customer queries professionally.
• Active Listening Understand customer concerns and provide suitable solutions.
• Problem-Solving Ability Resolve customer issues efficiently.
• Interpersonal Skills – Build positive relationships with international customers.
• Computer Knowledge – Basic knowledge of MS Office, email, and CRM tools.
• Adaptability – Comfortable working in rotational and night shifts.
• Time Management – Handle calls efficiently while maintaining service quality.
• Patience and Empathy – Handle difficult customers calmly and professionally.

Job Highlights

• Working Days: 5 Days Working
• Weekly Offs: 2 Rotational Week Offs
• Shift Timings: Rotational Shifts
• Cab Facility: Both-Side Cab Facility
• Incentives: Attractive Performance-Based Incentives
• Work Mode: Work from Office

FOR MORE DETAILS CONNECT - KHUSHI [phone removed]