Customer Service Associate - International Voice

Role & responsibilities

• Handle inbound and outbound calls with patients regarding appointment reminders, confirmations, and scheduling updates.
• Provide clear and professional responses to patient inquiries while maintaining a patient-focused approach.
• Assist patients in rescheduling, canceling, or modifying appointments as needed.
• Address patient concerns and escalate complex issues to the appropriate departments when required.
• Verify and update patient demographic details, insurance information, and contact information during interactions.
• Maintain accurate documentation of all calls, patient interactions, and updates within the system.
• Ensure compliance with healthcare privacy regulations and maintain strict confidentiality of patient information.
• Deliver a positive and empathetic experience to patients while maintaining professionalism in all communications.
• Follow established call handling procedures, communication scripts, and service guidelines.
• Assess patient needs and provide appropriate guidance on available services and next steps.

Preferred candidate profile

• Minimum 2 years of international voice process experience is mandatory
• Familiarity with US healthcare billing and insurance terminology is a plus.
• Strong phone etiquette, active listening, and problem-solving skills.
• Ability to handle difficult conversations with empathy and professionalism.
• Proficient in Microsoft Office Suite and comfortable learning new software systems.
• Ability to work in a fast-paced, target-driven environment.

Interested candidates can contact Shilpa - [phone removed]