Customer Service Associate (International Process)

Dear Candidate,

Greetings from Naukri.com!!

Please find blow details:

• Organization: FIS global
• Position: International Voice Support
• Keyskills: Candidates with International BPO experience; if communication is good Non Voice experience will also work.
• Experience: Fresher
• This is a complete WFH role but as and when needed once in a while you might be expected to visit Gurgaon FIS office.
• Your current location needs to be either Gurgaon or Delhi (Candidates from Noida / Ghaziabad will have to relocate)
• Rotational Shift / Rotational week Off
• US / UK Process ( No general shifts)
• Grad/ Under Grad/ Dropouts can apply

Job description

Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description Summary

Provide customer support to consumers via Call, sChat, instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist.

What you Bring:

• Provides customer support by call or email. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
• Processes a high volume of consumer inquiries of products and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
• Updates customer information and ensures accurate entry of contact information.
• Other related duties assigned as needed.

*Once Shortlisted and joined candidates will get assets delivered to start working.

Disclaimer: Please ignore if not interested or not relevant to your profile

Regards,

Renu Rautela

Naukri Ehire