Customer Service Associate in Thane
Cogent E Services · Mumbai · onsite · Posted 64d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Answer incoming calls, chats, and emails in a timely way.
Solve customer problems and process orders or returns.
Write down details of customer talks in computer logs.
Send hard problems to higher departments when needed
About Company: Cogent is an Indian CXM solutions provider facilitating businesses and brands to redefine their customer experience management in the digital age. Since 2004, we continue to deliver industry-specific results and an approach that strengthens customer relations and differentiates you from your competitors. We design and administer customer experience through digital solutions such as automation, analytics, and AI/ML-based solutions.
Solve customer problems and process orders or returns.
Write down details of customer talks in computer logs.
Send hard problems to higher departments when needed
About Company: Cogent is an Indian CXM solutions provider facilitating businesses and brands to redefine their customer experience management in the digital age. Since 2004, we continue to deliver industry-specific results and an approach that strengthens customer relations and differentiates you from your competitors. We design and administer customer experience through digital solutions such as automation, analytics, and AI/ML-based solutions.
Sourced from foundit
Skills
AutomationAnalyticsArtificial IntelligenceMachine Learning
About Cogent E Services
Cogent E Services
BPO
10.0k+
employees
2004
22 years old
Noida, Uttar Pradesh
India
₹2.4L PA avg
Avg at Cogent E Services
About
Cogent E Services offers business process solutions that empower organizations to innovate customer engagement and optimize operations through digital transformation.
Industries
BPOBPO/KPOIT Services & Consulting
Employee ratings
10 reviews
3.2/ 5
Culture
2.0
Career growth
2.3
Work-life
2.0
Employees rate it well for
Skill Development32Overall Company32
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