Customer Service Associate III

Job Description

This job is responsible for reviewing property claims tasks as per defined peril types basis from images/documentation received from the vendors. Damage details are shared virtually with the team and the primary responsibility for the team member is to accurately update the details into the tools and systems and maintain high levels of accuracy when updating data fields. This would require the resource to have a good understanding of the types of the homes and the material(s) used in the exterior and interior of the home surrounding dwellings.

Key Responsibilities

• Review virtual images and documentation received from vendor
• Accurately identify relevant data fields and inputs which are needed to be updated into the system and tools relative to the claim
• Able to differentiate between different aspects of the information shared and accordingly update relevant details in the system (.e.g. structures / materials)
• Do a thorough review of the documentation and capture relevant details to help create a pre-filled template for downstream teams to review
• Ensure the accuracy of the pre-fill are at set standards to reduce re-work increase straight through processing
• Return any claims for additional information in case of insufficient data

Education

• Bachelor s degree or equivalent experience

Experience

• 0-18 months

Supervisory Responsibilities

• This job does not have supervisory duties.

Education Experience (in lieu)

• 0-18 months of experience; Bachelor Degree preferred
• Intermediate proficiency in Microsoft Office suite
• Basic technology skills
• Intermediate decision-making skills
• Intermediate time and project management skills
• Intermediate problem-solving skills
• Intermediate communication skills (written/verbal)
• Strong attention to detail
• Works effectively in a team environment
• Are organized and able to multi-task in a fast-paced environment
• Ability to utilize available Tools to capture information associated with the claims task
• Live through a continuous improvement culture and leverage tools technology to enhance personal performance
• Knowledge of insurance policy, coverage, and regulation
• Gaining knowledge of discipline practices, including best practices, to support the business unit
• Eye for Details and accurate preparation of data for the adjuster to assess value of the claim

Primary Skills

• Consumer Protection
• Customer Data Management
• Performance Management (PM)
• Relationship Building
• Stakeholder Relationship Management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.