CUSTOMER SERVICE ASSOCIATE III
TE Connectivity · Bengaluru · onsite · Posted 70d ago
Undisclosed3–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Requirements
Skills
- Communicate effectively with international internal customers in English.
- Perform manual order entry, changes, and scheduling agreement updates.
- Handle quote entries and process credits, debits, pro forma invoices, and returns.
- Manage customer portals and support Electronic Data Interchange (EDI).
- Maintain accurate and up-to-date customer profiles.
- Monitor and assign tasks from the Customer Service mailbox
- Respond to ad hoc requests to support North America Customer Service Teams.
- Gain understanding of other transactional tasks served by the team.
- Ensure consistent use of Standard Work Instructions and Customer Profiles for every transaction
- Promptly pick new orders/requests from group mailbox to support process efficiency.
- Ensure high quality and on-time delivery of all tasks.
- Demonstrate willingness to learn new tasks as per evolving business needs.
- Ensure constant usage of Leader Standard Work.
- Actively participate in daily Performance Improvement Meetings (PIM).
- Contribute to continuous improvement initiatives (Kaizen, Green Belt, Lean)
Skills
- Graduation in any stream.
- Minimum 3-4 years of experience in a Customer Service environment, specifically in the Order Management domain.
- Hands-on experience with SAP is preferred.
- Proficient in Outlook, SAP, MS Office (Excel, Access), SFDC and Web Portals.
- Excellent written and verbal communication skills
- Performance-oriented and quality-focused
Sourced from naukri
Skills
Customer ServiceCustomer PortalsElectronic Data InterchangeKaizenAutomotiveGreen BeltInfotainmentPimautomotive industryMedical Technologyorder entryOrder ManagementAutomobileCommunication SkillsManufacturingEDI
About TE Connectivity
TE Connectivity
Electronics Manufacturing
1.2k+
employees
1941
85 years old
Bangalore / Bengaluru, Karnataka
India
About
TE Connectivity specializes in connectivity and sensing solutions, emphasizing sustainability and reliability to address the needs of various industries.
Industries
Electronics ManufacturingInternetTelecomElectronics
Employee ratings
1,327 reviews
4.1/ 5
Culture
4.2
Career growth
3.3
Work-life
4.1
Employees rate it well for
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