Customer Service Associate III
Allstate Solutions · Pune · onsite · Posted 72d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.
Responsibilities - Inputs and tracks into the appropriate databases.
- Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customers part and updates as warranted
- Working knowledge of insurance policies and related processes and procedures.
- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callers situation.
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
- Resolve routine, complex, and unique questions/issues.
High School Diploma or GED (Preferred)
Experience 0-2 years experience (Preferred)
Supervisory Responsibilities This job does not have supervisory duties.
Education Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Primary Skills - Consumer Protection
- Customer Data Management
- Performance Management (PM)
- Relationship Building
- Stakeholder Relationship Management
Shift C (India)
Recruiter Info Ms. Vibha Chaturvedi
Sourced from naukri
Skills
Customer Servicecustomer satisfactionInsurance PoliciesCustomer Data ManagementmeanOutboundoutbound callsGlobal OperationsoperationsAdministrationAccountinginboundMarketing Campaignsmarketingperformance management
About Allstate
Allstate Solutions
Insurance
7.0k+
employees
2012
14 years old
Bangalore / Bengaluru, Karnataka
US
₹13.4L PA avg
Avg at Allstate
About
With offices in Bangalore & Pune, we provide operations, technology, analytics and other IT-enabled services.
Industries
InsuranceFinancial ServicesAnalytics & KPO
Employee ratings
10 reviews
3.7/ 5
Culture
1.9
Career growth
1.9
Work-life
2.8
Employees rate it well for
Work-Life Balance39Company Culture37
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