Customer Service Assistant

Job Purpose

Job Purpose Description

Job Context & Major Challenges

Madura s business growth has seen increasing number of offices and stores over the years and with this massive geographical expansion arises the need of a very strong security across the country. This job is critical for the safety and security of employees as well as of company s property. It Involves security assessment of all the offices and stores across the country.

• 1. Security assessment and creating an SOP for different geographies since threats are different everywhere
• 2. Handling multiple kinds of threats political, non-political, communal etc. threats
• 3. Upgrading the security devices and maintaining their costs
• 4. Ensuring efficiency of security deviceste security of company assets
• 5. Ensuring complete security of all employees at work place and while travelling to and from office on company transport
• 6. Should develop an efficient Intelligence Sourcing and Information gathering and thwart any loss/damage

KRA (Accountabilities) and Supporting Actions

KRA 1: Transportation

• 1. Ensure to deliver high quality, prompt Transport services to support business requirements in a safe working environment.
• 2. Management of vehicles and ensuring safety.
• 3. Managing Companys fleet of buses/vans with efficient delivery schedules
• 4. Ensure reduction cost on Transportation.
• 5. Ensure reduction in the No of vehicles used for Employee Transportation

KRA 2: Security Operations

• 1. Implement Corporate Security and Safety Policy for 100 % adherence
• 2. Reduction on the cost implication on Security Deployment
• 3. Ensure that security policies are in place and functional at all times
• 4. Ensure that security staff at the offices are well trained and efficient in their duties
• 5. Ensure responsibility for the physical means of protecting the property
• 6. Ensure alertness for proper guarding against thefts, pilferage, accidents & intruders
• 7. Ensuring that security measures are upgraded and kept current at the locations
• 8. Ensure Critical Contact List (Fire Brigade, Police, Hospitals etc) should be updated & kept at vantage points

KRA 3: Safety

• 1. Creating & Maintaining Fire and Safety Policy as per corporate guidelines
• 2. Circulating the policy to the employees
• 3. Focused training of a dedicated team to handle all safety and security measures
• 4. Training to Employees on Fire and CPR for saving life frequency of such structured Training covering all employees

KRA 4: Process Discipline

• 1. Knowledge Transfer
• 2. To ensure thorough understand the corporate guidelines of Physical Security Policy and Procedures
• 3. Educating the employees about the compliances of the policy
• 4. Ensure 100% Security Policy Adherence
• 5. To introduce and facilitate and implement the Kaizen ad 5S principle across all offices
• 6. To facilitate knowledge transfer where applicable

KRA 5: Liaison with external agencies

• 1. To liaison with Law Enforcement Department to gather information.
• 2. To liaison with Transport vendor for smooth functioning of vehicles for Employee Pickup and Drop.
• 3. To liaison with Security Agencies with regard to investigation and smooth Functioning of the Security Team deployed at MG.
• 4. To liaise with Bureau of Immigration To liaise with the Fire Force Department
• 5. To liaise with the Access Control and FAS vendor to upkeep all the systems installed at MG.
• 6. Initiating liaison with Government agencies so as to enable smooth handling of emergencies and other situations

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.