Customer Service Assistant
Mouser Electronics · Pune · onsite · Posted 51d ago
Undisclosed0–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
- Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
- Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
- Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
- Promotes and maintains high standards of quality and service excellence.
- Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
- Understands and can correctly work with multiple currencies and other requirements about processing international orders.
- Effective time management and planning/organizing skills.
- Provides Chat support as required, local language plus other required languages.
- Supports local Customer Service teams and provides support for other teams when needed.
- Actively supports the team by aiding for complex or uncommon requests and best practices.
- Professional verbal and written communication in local language (minimum), including in a telephone environment.
- Bachelors degree.
- Internal candidates:
- Experience can be a combination of internal and external experience.
- Minimum Highly Effective performance in current role.
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
Sourced from naukri
Skills
Customer ServiceWord Processingtime managementService ExcellenceData EntryChat Support
About Mouser Electronics
Mouser Electronics
Semiconductors
1k+
employees
1964
62 years old
Bengaluru/Bangalore, Karnataka
India
₹7.4L PA avg
Avg at Mouser Electronics
About
Mouser Electronics is a worldwide leading authorized distributor of semiconductors and electronic components from over 1,200 manufacturer brands, with local sales and service centers around the globe.
Industries
SemiconductorsConsumer Electronics & AppliancesIndustrial Automation
Employee ratings
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