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    Job · 10898931

    Marks & Spencer logo

    Customer Service Assistant

    Marks & Spencer · Mumbai · onsite · Posted 71d ago

    Undisclosed0–5 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role


    • Respond to customer inquiries and resolve issues professionally.

    • Provide product information and recommendations to customers.

    • Handle complaints and concerns courteously and efficiently.

    • Collaborate with internal teams to improve customer experience.

    • Maintain accurate records of customer interactions.

    • Identify opportunities to upsell and cross-sell products or services.


    Job Requirements



    • Excellent communication and interpersonal skills.

    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

    • Strong problem-solving and analytical skills.

    • Proficient in using computer systems and software applications.

    • Ability to work collaboratively as part of a team.

    • Strong attention to detail and organizational skills.



    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    Customer ServiceCustomer Experienceanalytical thinkingUpsellCommunication And Interpersonal Skills

    About Marks & Spencer

    Marks & Spencer logo

    Marks & Spencer

    Retail

    1.3k+

    employees

    1884

    142 years old

    London

    UnitedKingdom

    ₹5.5L PA avg

    Avg at Marks & Spencer

    About

    Marks & Spencer is a prominent UK retailer known for high-quality fashion, food, and homeware, continually innovating to enhance customer satisfaction across its extensive network.

    Industries

    RetailFashion & Textile

    Employee ratings

    10 reviews

    4.0/ 5

    Culture

    3.0

    Career growth

    2.4

    Work-life

    3.5

    Employees rate it well for

    Job Security41Overall Company40

    Find them on

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    Customer Service Assistant · waiting for your command