BENGALURU · FULLTIME
Customer Service Assistant Team Lead
Mouser Electronics
Bengaluru · onsite · Posted 6d ago
Sourced from
Undisclosed1–4 yrsfulltimeBengaluru
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Section · 01
About this role
Job Description
- Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
- Gratifies and astonishes customers with service excellence. Demonstrates knowledge, experience and understanding of distribution. Develops results-oriented customer service strategies. Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests. Sets and tracks goals.
- Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.
- Expands product knowledge utilizing all available sources. Keeps self-current regarding industry trends, practices, news.
- Supports and participates in company total quality process.
- Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
- Bilingual fluent verbal and written in local language and English. Additional languages may be required.
- Proficient typing and math skills including currency conversions and profit margins.
- Professional writing and presentation skills.
- PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook, and other software.
- Internet savvy and familiarity with E-Commerce.
- Bachelors Degree in any field.
- Internal candidates:
- Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
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Section · 02
Skills
Customer Servicedaily operationsPricing Strategiesquality processMathoperationsWordService Excellence
Section · Company
About Mouser Electronics
Mouser Electronics
Semiconductors
1k+
employees
1964
62 years old
Bengaluru/Bangalore, Karnataka
India
₹7.4L PA avg
Avg at Mouser Electronics
About
Mouser Electronics is a worldwide leading authorized distributor of semiconductors and electronic components from over 1,200 manufacturer brands, with local sales and service centers around the globe.
Industries
SemiconductorsConsumer Electronics & AppliancesIndustrial Automation
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