Customer Service Assistant, LALS

Department

Library, Learning, Archives and Wellbeing

Salary

£26,093 - £27,319 per year (reduced pro-rata)

Grade

Grade 2

Contract status

Open

Hours of work

Part-time

Based at

University of York campus

Interview date

To be confirmed

Posted Date

26/08/2026

Apply by

10/09/2026

Job Reference

15265

Documents

• Job Description (15265).pdf (PDF, 206.36kb)
  
  

Role Description

Role Description

The Library is seeking to recruit two Customer Services Assistants to join our Customer Services team who are responsible for the daily operational delivery of the Library's core frontline services.

Department

The Library's values of customer focus, collaboration and continuous improvement are central to our supportive and empowering working culture, and we take great pride in the high quality services we deliver to our user communities.

Role

As a Customer Services Assistant you will ensure that the Library buildings (JB Morrell, Raymond Burton and, Harry Fairhurst) are ready for use during their opening hours. You will assist with providing reception services and regular patrols of library buildings and you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.

Part-time Role Available

1 x evening role working 22.5 hours per week from 4 pm to midnight on Thursdays, Fridays & Saturdays

1 x evening role working 30 hours per week from 4 pm to midnight on Sundays, Mondays, Tuesdays & Wednesday

Skills, Experience & Qualification Needed

• You will have a good general education, as well as experience of front-of-house customer service.
• You will be flexible, self-motivated, reliable, and able to work effectively and communicate politely with colleagues and customers.
• A full clean driving license is desirable for evening vacancies
• The ability to lift and move books, furniture and equipment is essential for all roles.
  
  

Interview date: To be confirmed

For informal enquiries: please contact Jackie Knowles, [HIDDEN TEXT]

The University strives to be diverse and inclusive – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum (essential) criteria for each position will be offered an interview. Read more about the University of York's commitments under the Disability Confident scheme.