Customer Service and Operations Executive

Roles and Responsibilities :

• Manage order processing, including tracking orders from receipt to fulfillment, resolving issues, and ensuring timely delivery.
• Provide exceptional customer service by responding promptly to customer inquiries, addressing concerns, and escalating complex issues when necessary.
• Collaborate with internal teams (e.g., sales, production) to resolve order-related issues and ensure seamless communication.
• Maintain accurate records of all interactions with customers using Salesforce CRM software.

Job Requirements :

• 5-7 years of experience in a similar role within the petrochemical industry or related field.
• Strong understanding of order management processes and procedures.
• Excellent customer support skills with ability to handle high-pressure situations calmly.
• Proficiency in Salesforce CRM software or similar systems.