Customer service and Documentation - Executive

Job Description

• Prepare, release and manage shipping documents viz. IGM, IAL, Import Delivery Order, as per line requirement.
• Coordinate with agents, Liners, Customers over email.
• Checking correctness of HBL & MBL
• Preparation of Import Manifest as per SCMTR and Import Advance List, Export Advance list etc.
• Filling IGM in Odex as per line requirements.
• Issuing Arrival Notice to customer.
• Preparing invoices.
• Manage daily operational activities for liner trade
• Coordinate with VOA, Terminals, Liner to ensure smooth loading and unloading of liner units.
• Provide regular updates to customers on shipment status, potential delays etc.
• Ensure accurate record-keeping and reporting for all operational and financial activities
• Knowledge of liner activities/formalities for documentation & requirements of Terminals / Customs Income Tax etc.
• Adequate knowledge of Documentation activities for handling liner activities at Gujarat ports independently
• Well versed with various formalities of Customs / Terminals
  
  

Job Requirements

• Education: Bachelor's degree in Logistics & Supply Chain Management, Commerce, Business Administration, International Trade, or a related field.
• Experience: 3-5 years of experience in Freight Forwarding industry as Documentation and Customer Service
• Knowledge on operational handling of liner containers at Gujarat terminals
• Knowledge on import and export manifestation
• Strong communication skills and Interpersonal skills
• Computer proficiency
• Technical Skills:
  
  

i. Knowledge in handling liner activities/formalities for documentation & requirements of Terminals / Customs Income Tax etc.

ii. Good English communication - written/oral

iii. Knowledge of ISO Tank, Haz cargo, FCL, LCL, & Air Shipments