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    Job · 16282782

    Accenture logo

    Customer Service Analyst

    Accenture · Bengaluru · onsite · Posted 44d ago

    Undisclosed3–5 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role


    Skill required: Retirement Solutions - Data Entry Services

    Designation: Customer Service Analyst

    Qualifications: Any Graduation

    Years of Experience: 3 to 5 years

    Language - Ability: English(Domestic) - Intermediate

    What would you do
  1. 4+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services
  2. Experience in Exception
    Processing, processing of distributions including recurring payments (- Minimum Distribution Options, RMD, Lifetime Income etc.), process Internal/ External
    transfers, IRA contributions etc for Pension plans, IRAs, Personal Annuities etc.
    You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation
    Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.

    What are we looking for
  3. Graduate (mandatory), preferable from commerce background Experience in the US retirement industry o Experience using Omni or any other Record
    Keeping platform (preferred) o Open core Night shifts based on business requirements o Good verbal written communication skills in English o Good typing
    skill and attention to detail. o Good time management skills o Ability work independently.
  4. Ability to handle disputes
  5. Ability to meet deadlines
  6. Ability to perform under pressure
  7. Problem-solving skills
  8. Written and verbal communication

    Roles and Responsibilities:
  9. Process monetary and non-monetary transactions for assigned clients/transactions. Ensure accuracy on transactions processed
  10. Be responsible for completing
    items assigned in a timely fashion
  11. Strict adherence of non-disclosure of client information by preserving client confidentiality.
  12. Complies with all client
    policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
  13. Research on any queries/ requests sent by the Business
    Partners/Client Support Teams and replying the same with stipulated time.
  14. Identify and help drive process improvements and automation opportunities.

  15. Ensure Quality Control standards that have been set are adhered to.
  16. Excellent organizational skills with ability to identify and prioritize transactions (high
    value/ aging etc).
  17. Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

    Qualification Any Graduation
  18. Sourced from naukri

    Skills

    Customer ServiceAutomationtime management skillsBusiness RequirementsomniClient Supportclient service managementPension PlansQuality ControlResearchCommunication SkillsoperationsData EntryDefined Contribution

    About Accenture

    Accenture logo

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

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    3.7/ 5

    Culture

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    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852

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    Customer Service Analyst · waiting for your command