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    Job · 10873265

    Accenture logo

    Customer Service Analyst

    Accenture · Bengaluru · onsite · Posted 71d ago

    Undisclosed3–5 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role


    Skill required: Language Translation - Customer Service

    Designation: Customer Service Analyst

    Qualifications:Any Graduation

    Years of Experience:3 to 5 years

    Language - Ability:French - Expert

    What would you do
  1. The French-Speaking Recruitment Support Specialist serves as the primary point of contact for French-speaking candidates throughout the hiring process. The role focuses on delivering an exceptional candidate experience by handling inbound and outbound calls, answering candidate queries, scheduling interviews, providing application status updates, guiding candidates through recruitment and onboarding steps, and maintaining accurate records in the recruitment system. Working closely with recruiters and hiring managers, this role ensures timely communication, resolves candidate concerns, and supports a smooth, efficient, and customer-centric recruitment process. C1-level French proficiency is mandatory.

    Key Responsibilities:
  2. Engage with French-speaking candidates via phone, email, and chat.
  3. Guide candidates through the recruitment and onboarding process.
  4. Schedule interviews and provide timely updates on application status.
  5. Answer candidate queries and resolve concerns professionally.
  6. Maintain accurate candidate records in the recruitment system.
  7. Collaborate with recruiters and hiring teams to ensure a seamless hiring experience.

    Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

    What are we looking for
  8. Requirements:
  9. C1 or higher proficiency in French (mandatory).
  10. Strong verbal and written communication skills in French and English.
  11. Experience in customer service, recruitment coordination, or candidate support is preferred.
  12. Excellent interpersonal, organizational, and problem-solving skills.
  13. Ability to manage multiple candidate interactions while maintaining high service standards.

    Roles and Responsibilities:
  15. Key Responsibilities:
  16. Engage with French-speaking candidates via phone, email, and chat.
  17. Guide candidates through the recruitment and onboarding process.
  18. Schedule interviews and provide timely updates on application status.
  19. Answer candidate queries and resolve concerns professionally.
  20. Maintain accurate candidate records in the recruitment system.
  21. Collaborate with recruiters and hiring teams to ensure a seamless hiring experience.

    Qualification Any Graduation

    22. Sourced from naukri

    Skills

    Customer Servicecustomer satisfactionFrenchRecruitment SupportOnboarding Processrecruitment coordinationlanguage translationOutboundInbound and outbound callsOnboardingCommunication SkillsoperationsTranslationinbound

    About Accenture

    Accenture logo

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

    73,428 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852

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    Customer Service Analyst · waiting for your command