Customer Service Analyst-Voice

Skill required: Language Translation - Customer Service

Designation: Customer Service Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Language - Ability:French - Expert

What would you do? We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a customer service Agent your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team.
Client is constantly evolving; there is potential to grow with us in the engagement centre or to other areas of the company.

What are we looking for? ESSENTIAL

Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, or trade marketing activities, the following experience and skills are required:

Experience Required

Inbound and Outbound customer service experience

Experience working under pressure

Roles and Responsibilities:

Handle support/service escalations to/from clients

Transfer calls to the Tier 2 department

Will track and report system issues as needed

Stay current with system information, changes and updates

Comply with service level agreements

Support and help on Process documentation

Comply with the assigned schedule to cover the hours of operation

Comply with the account KPIs

Support with any other new process at the time the client requires it, if it has been officially included in our range of services

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Qualification Any Graduation