Customer Service Analyst III
Allstate Solutions · Pune · onsite · Posted 1d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Key Responsibilities
Qualifications
Success Measures
Ideal Candidate
Primary Skills
Recruiter Info
We are looking for an experienced Voice Coach to support the development of customer service associates by enhancing communication, customer engagement, and call handling effectiveness.
Location: Pune
Type: Full-Time
Key Responsibilities
- Conduct individual and group coaching sessions.
- Review customer interactions and identify communication improvement opportunities.
- Coach associates on voice quality, empathy, active listening, confidence, and call control.
- Partner with Operations and Quality teams to address communication-related performance gaps.
- Deliver workshops, refresher training, and onboarding support.
- Track coaching effectiveness and provide insights to leadership.
Qualifications
- 3+ years of experience in Voice Coaching, Training, Quality, or Customer Service Operations.
- Strong communication and facilitation skills.
- Experience coaching large frontline teams in a contact center/BPO environment preferred.
- Ability to analyze performance trends and drive measurable improvements.
Success Measures
- Improved quality and customer satisfaction scores.
- Reduction in communication-related defects.
- Increased associate confidence and engagement.
- Sustained improvement in customer interactions.
Ideal Candidate
Passionate about developing people, customer-focused, data-driven, and experienced in driving behavioral change through coaching.
Primary Skills
- Customer Service
Recruiter Info
- Annapurna Jha
Sourced from naukri
Skills
Customer ServiceCustomer Engagementcustomer satisfactionSolution Designcontact centermeanservice designpolicy administrationGlobal OperationsCall HandlingOnboardingoperationsAdministrationbpoAccountingrecruiter
About Allstate
Allstate Solutions
Insurance
7.0k+
employees
2012
14 years old
Bangalore / Bengaluru, Karnataka
US
₹13.4L PA avg
Avg at Allstate
About
With offices in Bangalore & Pune, we provide operations, technology, analytics and other IT-enabled services.
Industries
InsuranceFinancial ServicesAnalytics & KPO
Employee ratings
10 reviews
3.7/ 5
Culture
1.9
Career growth
1.9
Work-life
2.8
Employees rate it well for
Work-Life Balance39Company Culture37
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