Customer Service Agent

Sterling Outsourcing is a global BPO and outsourcing company specializing in Customer Experience, Credit Control, Debt Recovery, Finance & Accounting, and back-office solutions. With a growing presence in India, we help businesses improve efficiency, enhance customer experience, and scale seamlessly.

Note we are hiring for our client based out in Thane.

• Rotational shifts and rotational offs
• Most likely Night shift
• Upto 41k in hand for best suitable candidates

Job description:

• Handle customer queries and provide accurate, timely resolutions.
• Handhold customers throughout the process, ensuring a smooth and positive experience.
• Demonstrate empathy and understanding while addressing customer concerns.
• Maintain high standards of quality, accuracy, and customer service.
• Follow defined processes, policies, and compliance requirements.
• Maintain professionalism and composure while handling sensitive customer interactions.

Requirements:

• Excellent English communication skills
• Comfortable handling voice calls
• Willingness to work in US shifts
• Minimum 6 months of Voice background
• Prior US Healthcare/BPO experience preferred