Customer Service Agent / English

Why join our team?
As a member of our #CoolCenter, youll work in an exciting and collaborative environment alongside a diverse team of experienced professionals who are committed to helping you grow your career. As an Alorican, youll enjoy a competitive compensation package, outstanding benefits, and real opportunities for growth.

What we offer:

• Base salary of up to 3.80 LPA* (depending on the assigned campaign)
• Unlimited referral bonuses
• Performance bonuses
• Statutory and above-statutory benefits
• Fully paid training from day one
• On-site cafeteria
• One-way transportation (8:00 PM to 8:00 AM)
• Free parking
• Wellness activities and skill development programs

Key Responsibilities:

• Provide timely and effective resolutions to customer inquiries via voice, ensuring accurate information
• Always maintain a high level of professionalism
• Handle escalated cases with diplomacy and professionalism

Minimum Qualifications:

• Advanced level of English proficiency
• Minimum of 10+2 years of formal education
• Full-time availability
• Required documentation (education certificates, PAN card, Aadhaar card, experience letters if applicable)
• Strong communication and interpersonal skills
• Ability to multitask and work with urgency
• Positive, solution-oriented mindset
• Ability to understand and empathize with customer concerns
• Willingness to work fully on-site in Bengaluru (no remote or hybrid option)

Preferred Qualifications:

• Previous experience in a call center or customer service (training will be provided)
• Ability to navigate multiple browser tabs simultaneously
• Familiarity with Microsoft Windows and web-based applications (or willingness to learn)
• Strong teamwork skills and ability to thrive in a collaborative environment

Ready for your next career step?
Apply today and start building your future with us!