Customer Service Admin
Agilent Technologies · Gurugram · onsite · Posted 36d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Responsibilities
Qualifications
Additional Details
Job Details
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Responsibilities
- Works on the allocated task assigned within the given timelines by following the standard process SOP and WI.
- Quality is of utmost importance for the process.
- Responsible for creating ticket, service order, and/or processing quotes acceptance along with other additional activities.
- Awareness of tools such as SAP CRM and C4C are preferred.
- Must know how, what and when to communicate relevant information with both internal and external customer.
- Works very closely with partners and ensuring their expectations are met and well-handled within process guidelines
- Resolves problems by applying established policies, procedures and tactics.
Qualifications
Min. Education & Experience:
- Requires minimum graduate certification and/or higher education, or equivalent combination of education and experience.
- Minimum of 1 - 3 years of total work experience for entry to this level
- Requires excellent English written and verbal communication skills.
Additional Details
This job has a full time weekly schedule.
Job Details
- Travel Required: No
- Shift: Day
- Duration: No End Date
- Job Function: Customer Service
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServicecrmMINTrainingLogisticsService AdministratorAccounts ReceivableProduct ServiceticketingPresales
About Agilent Technologies
Agilent Technologies
Pharma
2.3k+
employees
1999
27 years old
Santa Clara, California
United States (USA)
₹10.7L PA avg
Avg at Agilent Technologies
About
Agilent delivers complete scientific solutions, chemical analysis, Life Sciences and Diagnostics helping customers achieve outcomes in their labs, clinics, business.
Industries
PharmaBiotech & Life sciences
Employee ratings
10 reviews
4.0/ 5
Culture
4.2
Career growth
2.1
Work-life
4.0
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