Customer Service Admin

Job Summary

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and/or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

May be responsible for booking orders, upselling or cross-selling products and/or processing quotes.

In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products.

Resolves problems by applying established policies, procedures and tactics.

May require ability to read/write in one or more languages.

Qualifications

• May require some higher education or specialized training/certification, or equivalent combination of education and experience.
• Typically 1-3 years of relevant experience for entry to this level.

Job Details

• Travel Required: No
• Shift: Day
• Duration: No End Date
• Job Function: Customer Service
• This job has a full time weekly schedule.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.