Customer Service Admin

Job description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service/FSE representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration.

Would be responsible for booking service orders, upselling or cross-selling products and/or processing quotes and managing other sub processes.

Resolves problems by applying established policies, procedures and tactics, take lead and hold people accountable where required and able to drive discussion for building solutions.

Technical Skills :

• Proficiency in using service booking software and tools, such as SAP ECC/CRM, to manage and process service orders and bookings effectively .

Communication Skills :

• Excellent written and verbal communication to ensure clear and timely responses to customers and team members.
• Ability to articulate complex information in a simple and understandable manner.

Problem-Solving Abilities :

• Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions .
• Ability to analyze data and make informed decisions to improve the overall process.

Attention to Detail :

• High level of accuracy and attention to detail to avoid errors in order processing and booking.
• Meticulous in following procedures and ensuring all necessary information is captured and processed correctly.

Time Management :

• Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality
• Ability to prioritize tasks and meet deadlines efficiently.

Customer Service Orientation :

• Strong customer service skills to ensure a positive experience for customers throughout the booking process .
• Empathy and patience to handle customer inquiries and concerns effectively.

Adaptability and Learning Agility :

• Willingness to learn and adapt to new systems and processes as they evolve .
• Continuous improvement mindset to stay updated with industry trends and best practices.

Team Collaboration :

• Ability to work we'll within a team, collaborating with colleagues to achieve common goals .
• Open to feedback and willing to contribute to team discussions and problem-solving sessions.
• Having great interpersonal skills