Customer Sales Support Specialist

About the role

Avalara is a global leader in tax compliance automation. In this role, you will help customers and internal teams create measurable business value through strong execution, collaboration, and customer focus.

What you will do

• Design and produce high-quality, customer-ready presentation decks for meetings, QBRs, strategic reviews, and executive conversations.
• Develop structured account plans and strategic planning documents that support customer retention and growth.
• Work closely with CAMs and CSMs to understand account context and translate it into clear, coherent materials.
• Gather inputs from Sales, Product, Customer Success, Finance, and other stakeholders and distil them into compelling narratives.
• Support preparation for customer-facing business reviews and executive-level presentations.
• Maintain and improve a library of reusable templates, slide assets, and strategic frameworks.
• Ensure all materials are consistent with Avalaras brand, messaging, and strategic positioning.
• Contribute ideas that improve how account teams communicate customer value.
• Use AI tools responsibly to streamline content creation, improve quality, and identify opportunities to support CAM and CSM interactions.
• Manage multiple concurrent requests and prioritise effectively across a busy regional team.

What you will bring

• 1–2 years of experience in content, sales support, business analysis, account management support, or a related role.
• Exceptional ability to structure complex information into clear, visually compelling business narratives.
• Strong PowerPoint or equivalent presentation-building skills; design-tool experience is a plus.
• Excellent written communication, proofreading, and attention to detail.
• Comfortable working cross-functionally with Sales, Customer Success, Product, and other stakeholders.
• Strong organisation, project management, prioritisation, and follow-up skills.
• Curious, proactive, adaptable, and comfortable working in a fast-paced environment.
• Interest in using AI tools to improve productivity and customer-facing outcomes.

Preferred experience

• Experience supporting EMEA or other international GTM teams.
• Experience creating executive presentations, QBR packs, account plans, or customer business reviews.
• Exposure to Salesforce, account planning tools, Canva, PowerPoint design, or AI productivity tools.

How success will be measured

• CAMs and CSMs receive timely, accurate, and customer-ready materials.
• QBRs and strategic reviews are supported by clear narratives and relevant account insights.
• Reusable templates and content assets improve consistency and efficiency across the team.
• Stakeholder inputs are translated into concise, persuasive, and brand-aligned outputs.
• AI and process improvements reduce manual effort while maintaining quality.