Customer Sales Executive

Role & responsibilities

• Taking lead on customer order verification, abandoned carts, RTO and cancellations.
• Responsible for all inbound and outbound sales and query resolution.
• Meeting Sales targets on abandoned carts, repeat customers, whatsapp queries and upselling to increase average order size.
• B2B calling - to meet sales targets on corporate gifting.
• Calling other mediums like gyms hotels to pitch wellness products.
• Answering client correspondences through email, social media, and by phone and engaging with repeat customers.
• Relaying extensive product information to customers.
• Closing sales for the company for all channels - B2C, B2B, wholesale, affiliates
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback.
• Providing customers with clear instructions to resolve issues.
• Rerouting customer calls to other departments when advanced solutions are needed.
• Managing orders and ensuring their prompt delivery.
• Assisting in barter influencer coordination, communication and execution
• Conducting basic analysis on excel for return, cancellation, feedback etc
• Conducting surveys for new product development
• Connecting with customers and barter influencers for reviews and video testimonials
• Maintaining records of RTO and cancellation and taking steps to reduce the same
• Liasing with Shiprocket for necessary refunds for NDR and deliveries not made successfully
• Conducting other operational tasks for influencer and review related activities such as voucher codes creation
• Executing operational activities related to influencer affiliate programs
• Responsible for operations and supporting team for smooth execution of offline events
• Kiosks in malls training on site sales personnel on customer queries effectively.
• Managing and optimizing product listings and inventory on all Quick commerce platforms
• Monitoring and maintaining stock levels to prevent out-of-stock situations
• Coordinating with the logistics team to ensure timely deliveries and order fulfilment
• Overseeing and optimizing the company's presence on direct seller platforms such as Amazon
• Managing product listings, pricing, and promotions
• Ensuring compliance with platform policies and requirements
• Developing and implementing pricing strategies that maximize sales and profitability
• Monitoring competitor pricing and adjust pricing strategies accordingly
• Participate in offline sales activities - pop ups, visits to affiliates etc
• Cultivating and maintaining strong relationships with key accounts
• Negotiating and managing agreements and terms with key partners
• Collaborating with the sales team to expand key account business
• Managing and forecasting inventory requirements to meet customer demand
• Optimizing stock levels to minimize excess or obsolete inventory
• Coordinating with suppliers to ensure timely replenishment of stock
• Participate enthusiastically in team reels which go live on social media.
• Addressing any compliance issues promptly to maintain a positive marketplace reputation
• Uploading reviews on website to ensure appropriate customer feedback on all products.