Customer Retention & Upselling Executive

We are hiring for Customer Upselling & Retention executive!!!

Required qualification:-

1. Experience in handling international customers(US)

2. Excellent English communication skills

3.Graduation not Mandatory(12th certificate must)

4.International sales experience

5.Immediate - 15days

Interested candidates please WhatsApp your resume to [phone removed]

Job Summary:

We are seeking a results-driven Inbound Retention & Growth

plus. Skills Required:Proven ability to convert interactions into sales.Strong phone and chat to convert inquiries into subscription upgrades and hardware sales, while assisting with account/order management and transactional subscription issues. The 3 pillars of success are conversion, retention, and new household acquisition. Ensuring customer education of the value of Arlo products and services.What Youll Do: Handle inbound inquiries to retain and grow subscriptions. Convert customer interactions into subscription upgrades and upsells.Resolve transactional subscription issues, including billing, renewals, plan changes. Support Arlo Churn initiatives with retention offers and campaigns. Acquire new subscriber households via proactive targeted campaignsAssist customers with hardware purchases, order placement, order tracking, and troubleshooting.Document all interactions in CRM systems. Collaborate with teams to improve processes and customer experience. Education and Experience:Bachelors degree or proven related experience1+ years of experience as a customer service professional Prior experience with inbound sales, customer retention, preferably with subscriptions

or recurring revenue. Experience with Salesforce or equivalent CRM solutions is a plus. Skills Required: Proven ability to convert interactions into sales. Strong verbal and written communication skills. Customer-focused, detail-oriented, and

able to resolve issues efficiently.

Interested candidates please WhatsApp your resume to [phone removed]