Customer Retention Representative
ICICI Lombard General Insurance Company Limited · Mumbai · onsite · Posted 48d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
This job is provided by apna.co Outbound Calling & Renewals: Contact existing motor, health, or corporate insurance policyholders prior to expiry to pitch renewal offers and secure timely premium payments.
Objection Handling: Address customer grievances, pricing complaints, or premium hikes by explaining policy features, coverage add-ons, and benefits to minimize customer churn.
Target Achievement: Consistently meet daily, weekly, and monthly Key Performance Indicators (KPIs) regarding retention percentages, persistency, and overall renewal revenue.
Relationship Management: Build long-term trust with clients by serving as a main point of contact for their insurance queries, documentation updates, and claims coordination.
CRM Data Management: Accurately update customer interaction history, contact details, payment statuses, and follow-up schedules in internal CRM dialer databases.
Cross-Selling: Identify opportunities during interactions to pitch additional relevant products (e.g., cross-selling health add-ons to a motor customer)
Contact Hr Geetanjali- [phone removed]
Mail ID- [HIDDEN TEXT]
Objection Handling: Address customer grievances, pricing complaints, or premium hikes by explaining policy features, coverage add-ons, and benefits to minimize customer churn.
Target Achievement: Consistently meet daily, weekly, and monthly Key Performance Indicators (KPIs) regarding retention percentages, persistency, and overall renewal revenue.
Relationship Management: Build long-term trust with clients by serving as a main point of contact for their insurance queries, documentation updates, and claims coordination.
CRM Data Management: Accurately update customer interaction history, contact details, payment statuses, and follow-up schedules in internal CRM dialer databases.
Cross-Selling: Identify opportunities during interactions to pitch additional relevant products (e.g., cross-selling health add-ons to a motor customer)
Contact Hr Geetanjali- [phone removed]
Mail ID- [HIDDEN TEXT]
Sourced from foundit
Skills
Outbound CallingCross SellingTarget AchievementCRM Data Managementobjection handlingRelationship Management
About ICICI Lombard General Insurance Company
ICICI Lombard General Insurance Company Limited
Insurance
13.7k+
employees
2001
25 years old
Prabhadevi, Mumbai
India
₹8.3L PA avg
Avg at ICICI Lombard General Insurance Company
About
ICICI Lombard is among India's leading general insurance companies. Explore the wide range of insurance policies for health, motor, travel, home & more.
Industries
InsuranceFinancial Services
Employee ratings
10 reviews
3.6/ 5
Culture
2.9
Career growth
2.4
Work-life
3.1
Employees rate it well for
Job Security36Overall Company36
Find them on