Customer Retention Manager

Job Title: Retention Manager (US Shift)

Company: Codeyoung

Experience: 1–3 Years

Location: Work From Office

Shift: US Shift (Night Shift)

Working Days: 6 Days a Week

Weekly Off: 1 Fixed Off

About the Role

Codeyoung is looking for a dynamic and customer-focused Retention Manager to strengthen customer relationships, reduce churn, and drive customer satisfaction. The ideal candidate should have excellent communication skills, a customer-centric mindset, and experience in retention, customer success, or account management.

Key Responsibilities

• Engage with existing customers to understand concerns and improve retention.
• Build strong relationships with customers and ensure a positive experience.
• Handle cancellation and refund requests while identifying opportunities for customer retention.
• Analyze customer feedback and recommend solutions to improve customer satisfaction.
• Conduct follow-up calls and emails to maintain customer engagement.
• Collaborate with sales, operations, and support teams to address customer issues.
• Maintain accurate records of customer interactions and retention activities.
• Meet retention, renewal, and customer satisfaction targets.

Requirements

• 1–3 years of experience in Retention, Customer Success, Customer Support, Account Management, or a similar role.
• Excellent verbal and written communication skills in English.
• Strong negotiation and problem-solving abilities.
• Ability to handle customer objections and resolve concerns effectively.
• Comfortable working in the US Shift (Night Shift).
• Proficiency in CRM tools and Microsoft Office/Google Workspace.
• Bachelor's degree in any discipline preferred.

Preferred Skills

• Customer-first approach with strong interpersonal skills.
• Ability to work in a fast-paced environment.
• Data-driven mindset with attention to detail.
• Target-oriented and self-motivated.