Customer Retention Executive

Job Summary


Responsibilities

• Answer questions about products or the company
• Ask questions to understand customer requirements and close the query
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company's reputation
• Keep records of calls and sales and note useful information
• Contact potential or existing customers to inform them about a product or service using scripts

Requirements

• Proven experience as telesales/ customer support representative or other sales/customer service role
• Proven track record of successfully meeting sales quota/ customer support preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of Hindi and English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.