Customer Retention Executive

Job Summary

Designation: Executive

Location: Raipur

Position: Full Time

Total Openings: 1

Key Responsibilities

• Contact existing customers to understand their concerns and improve customer satisfaction.
• Handle customer retention activities by resolving service-related issues and preventing customer churn.
• Follow up with customers regarding pending payments, renewals, and overdue accounts.
• Manage recovery calls and coordinate with field teams for payment collection wherever required.
• Provide suitable solutions, offers, and service assistance to retain customers.
• Maintain regular communication with customers through calls, messages, and emails.
• Identify reasons for customer dissatisfaction and share feedback with relevant departments.
• Maintain accurate records of customer interactions, complaints, payment status, and recovery updates.
• Coordinate with technical, sales, and support teams for faster issue resolution.
• Achieve monthly retention, renewal, and recovery targets.

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