Customer Representative Executive

Role & responsibilities

• Shopper Assistance: Greet visitors, answer general questions, and provide mall directory information or store locations.

• Issue Resolution: Handle customer complaints, lost-and-found inquiries, and emergency coordination with mall security.

• Sales and Services: Manage gift card sales, promotional event information, and loyalty program sign-ups.

• Feedback Collection: Record shopper feedback and report daily footfall or operational issues to the mall management team.

Preferred candidate profile

• Communication: Strong verbal skills to interact politely with diverse crowds.

• Patience and Empathy: Ability to handle frustrated shoppers calmly.

• Education and Experience: High school diploma with 0 to 2 years of face-to-face customer service or retail experience.

• Multitasking: Capability to manage high visitor volumes during peak mall hours