Customer Relationship Service Executive

Roles and Responsibilities

• Handle customer complaints and queries via phone calls, emails, or chats to resolve issues promptly and professionally.
  
• Develop strong relationships with customers through effective communication, empathy, and problem-solving skills.
  
• Provide excellent after-sales service by addressing product-related concerns, warranty claims, and technical support.
  
• Collaborate with internal teams (e.g., engineering, logistics) to resolve complex customer issues efficiently.
  
• Maintain accurate records of all interactions with customers using CRM software.