Customer Relationship Officer

Roles and Responsibilities :

• Act as the single point of contact for customers across phone, WhatsApp, email, and other digital channels
• Proactively update customers on order status, delays (if any), and resolutions
  
• Coordinate with internal teams (operations, sales, partners, tech, etc.) to resolve issues quickly
  
• Contribute to NPS, CSAT, and customer retention goals
  
• Maintain accurate records of customer interactions in Freshdesk (our CRM/ticketing system)
  

Job Requirements :

• 1-5 years of experience in a similar role within the internet industry.
• Strong understanding of CRM systems and ability to utilize them effectively.
• Excellent communication skills for resolving complex issues via phone or email.
• Ability to work independently with minimal supervision while prioritizing multiple tasks.