Customer Relationship Officer

Location: Noida

Experience: Fresher to 1 Year

Department: Customer Relationship

Employment Type: Full-Time

We are looking for a proactive and customer-focused Customer Relationship Officer (CRO) to join our team in Noida. The ideal candidate should have good English communication skills, strong email writing abilities, and the ability to coordinate effectively with multiple departments to ensure smooth and timely order processing.

Freshers with a positive attitude and willingness to learn are encouraged to apply.

1. Manage and monitor the Ticket Management System for timely order allocation and resolution.
2. Coordinate with various internal departments for order processing, allocation, and status updates.
3. Follow up with concerned departments regarding orders, challans, complaints, returns, and repairs.
4. Ensure timely closure of customer and internal queries through proper coordination and follow-up.
5. Draft and respond to professional emails with clarity and accuracy.
6. Maintain regular communication with internal teams to ensure smooth order execution.
7. Track pending orders, complaints, returns, repairs, and challans and ensure timely follow-ups.
8. Escalate unresolved issues to the concerned reporting manager or department within the required timeline.
9. Maintain proper records and provide regular updates on pending and completed activities.
10. Ensure effective coordination between customers and internal teams wherever required.

1. Good English communication skills - both written and verbal.
2. Strong email writing and drafting skills.
3. Basic understanding of ticket management/order management systems.
4. Good follow-up and coordination skills.
5. Ability to communicate effectively with multiple departments.
6. Good organizational and time-management skills.
7. Quick learner with a positive and responsible attitude.
8. Ability to handle multiple tasks and follow up on pending activities.
9. Freshers to 1 year of relevant experience can apply.
10. Candidates who are proactive, disciplined, and comfortable working in a team will be preferred.

We are looking for someone who is responsible, responsive, organized, and good at follow-ups. The candidate should be comfortable coordinating with different teams and should take ownership of assigned tasks until closure.

Location: Noida

Experience: Fresher - 1 Year

Compensation Structure:

As per industry standards