Customer Relationship Officer
Catholic Syrian Bank · Not specified · onsite · Posted 27d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Develop and implement effective strategies to build strong relationships with existing and new customers.
- Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
- Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
- Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
- Collaborate with internal teams to achieve business objectives and improve overall performance.
- Analyze customer feedback and suggest improvements to enhance the overall customer experience.
Job Requirements
- Minimum 2 years of experience in a related field, preferably in banking or finance.
- Strong knowledge of banking products and services, including sales and customer relationship management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
- Proficient in Microsoft Office and other software applications, with the ability to learn new systems and technologies.
Sourced from naukri
Skills
Customer Servicedaily operationsoperations managerTeam developmentsales managementCustomer ComplaintsBankingMarket TrendsSales DataCustomer RelationshipSales GrowthoperationsSalescompliancefinanceBranch Operations
About CSB Bank
Catholic Syrian Bank
Banking
7.9k+
employees
1920
106 years old
Thrissur/Trichur, Kerala
India
₹6.7L PA avg
Avg at CSB Bank
About
Catholic Syrian Bank is positioned in the financial services sector, delivering a comprehensive range of banking products tailored for SMEs, retail, and NRI customers.
Industries
BankingFinancial Services
Employee ratings
10 reviews
3.2/ 5
Culture
2.7
Career growth
2.5
Work-life
2.8
Employees rate it well for
Compensation & Benefits32Overall Company32
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