Customer Relationship Officer
Catholic Syrian Bank · Not specified · onsite · Posted 26d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Develop and implement effective strategies to build strong relationships with existing and new customers.
- Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
- Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
- Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
- Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
- Analyze customer feedback and suggest improvements to products and services.
Job Requirements
- Minimum 1 year of experience in customer relationship management or a related field.
- Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Knowledge of banking products and services, including savings accounts, loans, and credit cards.
- Experience with CRM software and technology is desirable.
- Strong problem-solving skills, with the ability to think critically and creatively.
- A graduate degree is required.
Sourced from naukri
Skills
Customer Servicedaily operationsoperations managerTeam developmentsales managementCustomer ComplaintsBankingMarket TrendsSales DataCustomer RelationshipSales GrowthoperationsSalescompliancefinanceBranch Operations
About CSB Bank
Catholic Syrian Bank
Banking
7.9k+
employees
1920
106 years old
Thrissur/Trichur, Kerala
India
₹6.7L PA avg
Avg at CSB Bank
About
Catholic Syrian Bank is positioned in the financial services sector, delivering a comprehensive range of banking products tailored for SMEs, retail, and NRI customers.
Industries
BankingFinancial Services
Employee ratings
10 reviews
3.2/ 5
Culture
2.7
Career growth
2.5
Work-life
2.8
Employees rate it well for
Compensation & Benefits32Overall Company32
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