Customer Relationship Officer
Catholic Syrian Bank · Not specified · onsite · Posted 26d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement effective strategies to build strong relationships with existing and new customers.
- Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
- Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
- Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
- Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
- Analyze customer feedback and suggest improvements to products and services.
Job Requirements
- Minimum 2 years of experience in a related field, preferably in banking or finance.
- Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
- Proficiency in Microsoft Office and other software applications, with excellent computer skills.
Sourced from naukri
Skills
Customer Servicecustomer satisfactionBanking Productsmicrosoft officecustomer feedbackLoansBankingCustomer RelationshipoperationsSalesUpsellfinanceBranch OperationsCommunication And Interpersonal Skills
About CSB Bank
Catholic Syrian Bank
Banking
7.9k+
employees
1920
106 years old
Thrissur/Trichur, Kerala
India
₹6.7L PA avg
Avg at CSB Bank
About
Catholic Syrian Bank is positioned in the financial services sector, delivering a comprehensive range of banking products tailored for SMEs, retail, and NRI customers.
Industries
BankingFinancial Services
Employee ratings
10 reviews
3.2/ 5
Culture
2.7
Career growth
2.5
Work-life
2.8
Employees rate it well for
Compensation & Benefits32Overall Company32
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