Customer Relationship Officer

Role & responsibilities

1. Customer Engagement-

- Build and maintain relationships with customers.

- Proactively engage customers for payments and resolve queries.

2. Collections Management-

- Manage portfolio of customers for timely payments.

- Identify potential delinquencies and take action.

3. Payment Solutions-

- Offer flexible payment options and negotiate settlements.

- Ensure customer commitment to payment plans.

4. Documentation & Follow-up-

- Maintain accurate records of interactions and agreements.

- Follow up on payments and escalate overdue cases.

5. Customer Retention-

- Address customer concerns and improve satisfaction.

- Collaborate with sales team for cross-sell opportunities

Interested candidates can share their resume at [email removed]