Customer Relationship Officer - Watches

• Serve as the primary point of contact for customers, answering queries about products, services, and promotions.
• Assist customers in selecting watches that best meet their needs, preferences, and lifestyle, providing product knowledge and expert advice.
• Maintain and build long-term relationships with existing clients through personalized follow-up and communication.
• Handle all customer complaints and concerns in a timely and professional manner, ensuring high satisfaction levels.
• Educate customers on the proper care and maintenance of their watches, including warranties and repairs.
• Offer recommendations on new collections, limited editions, and special offers to drive customer engagement and sales.
• Process orders, returns, and exchanges, ensuring accuracy and timely delivery.
• Work closely with the sales and marketing teams to develop and execute customer retention strategies.
• Monitor customer feedback, identify trends, and relay insights to the management team for service and product improvements.
• Ensure the proper upkeep of customer dala within the CRM system, maintaining eccurate records of customer interactions and sales history
• Participate in events, exhibitions, and trade shows to represent the brand and connect with customers.

Key Requirements:

• Experience: [1-3 years of experience in customer service or relationship management, preferably within the luxury or retail sector.]
• Strong interpersonal and communication skills (both written and verbal).
• In-depth knowledge of watches, horology, and the luxury watch industry.
• Ability to connect with high-end clientele and provide personalized service.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in CRM software, MS Office applications, and POS systems.
• Ability to work independently as well as part of a team in a fast-paced retail environment.
• Flexibility to work evenings, weekends, and holidays, if required.

Preferred Qualifications:

• Experience in luxury goods sales or retail, particularly in the watch or fashion industry.
• Familiarity with social media platforms for customer engagement.